Terms and Conditions

Parties and professional structure

These Terms and Conditions (the "Terms") govern the services provided by Plan B Solution Services Corp. ("Plan B", "we", "us" or "the Provider") to the person engaging our services ("Client", "you"). By requesting a consultation, engaging our services or completing payment, you accept these Terms.

Plan B provides migration, document and settlement coordination. Plan B does not act as a Panamanian or Spanish law firm and does not replace the licensed attorney. Legal advice, legal preparation, professional signature, filing and representation before the Panamanian, Spanish or other competent authorities are performed exclusively by an attorney duly authorized to practise in the relevant jurisdiction.

Plan B coordinates the service and facilitates the relationship with the designated attorney. The Client agrees to sign any power of attorney, forms, authorizations or separate professional engagement agreement required by the attorney. Where a conflict arises on a question of Panamanian or Spanish law, the instruction of the licensed attorney prevails.

1. Included scope

Unless expressly agreed otherwise in writing, the engagement includes:

• Initial evaluation of the potential migration category, subject to confirmation by the licensed attorney.
• Opening, coordination and administrative follow-up of the file by Plan B.
• Up to three (3) appointments with the assigned licensed attorney.
• Administrative review of documents by Plan B and legal review by the attorney within the standard scope.
• Power of attorney and migration application prepared or approved by the attorney.
• General guidance on the required medical certificate or check-up; diagnosis and medical care belong exclusively to the health professional.
• Introductions or connections, where available, to banks, real-estate professionals, lease options and other settlement providers.
• Ordinary coordination until the initial decision or until expiry of the engagement, whichever occurs first.

2. Fees and payment

The total package price is USD $3,800 for a maximum of two (2) people, plus USD $200 for each additional person. Full payment is due and payable at the time of signing. Plan B is not obliged to begin work or reserve appointments until funds are confirmed and these Terms are signed.

The price includes the ordinary coordination described above and the attorney's standard legal services for the category initially assessed, up to the limits expressly indicated. It does not include any third-party disbursements, which are listed in the exclusions section below.

3. No-refund policy

Fees are non-refundable from the moment of signing, to the maximum extent permitted by law, because Plan B reserves capacity, opens the file, performs the initial evaluation and coordination, and commits internal and external resources. The Client expressly requests that work begin immediately. This clause does not remove rights that cannot be waived under applicable mandatory law.

4. Term and expiry

The engagement takes effect on the date of signing and expires twelve (12) months later. Unused services, appointments not taken and pending activities expire at the end of that period and do not convert into credit or refund. Plan B may, at its sole discretion and in writing, grant an extension where there are government delays or reasonable causes beyond the Client's control. Reactivation after expiry may require a new engagement and new fees.

5. Client obligations

The Client agrees to:

• Provide complete, truthful, consistent information and authentic documents within the indicated deadlines.
• Disclose relevant migration, criminal, medical, financial and family background, even where the Client considers it unimportant.
• Carefully review forms and approve them before signing or filing; signing confirms their accuracy.
• Keep passport, status, contact details and required funds current and valid.
• Attend appointments punctually and notify material changes immediately.
• Not contact or instruct authorities or third parties in a manner that contradicts the agreed strategy without informing the attorney.
• Keep copies of all documents and obtain independent tax, financial, medical and real-estate advice where appropriate.

6. Exclusions and additional expenses

Not included: government fees; translations; apostilles; authentications; notarizations; certificates; medical examinations; insurance; courier services; travel; accommodation; bank charges; deposits; property or lease costs; broker fees; taxes; and other third-party disbursements. Also not included are appeals, reconsiderations, litigation, responses to investigations, criminal, tax, corporate, real-estate or estate matters, and any work arising from inadmissibility, undisclosed background, change of category or material change in the facts.

Any additional work requires approval and, where applicable, a separate engagement or additional fee. Estimates of third-party costs are indicative only and may vary.

7. Appointments and communications with the attorney

The package includes up to three (3) appointments with the attorney, subject to availability and the communicated rescheduling rules. Legal questions must be directed to Plan B, which will provide the attorney's instructions and answers. Additional appointments, special appearances or extended meetings may generate additional fees.

8. Third parties and settlement services

Connections with banks, real-estate agents, landlords, developers, doctors, insurers and other providers are courtesy introductions and do not constitute a recommendation, guarantee, agency, partnership or verification of suitability. Each third party independently decides whether to accept the Client and sets its own conditions. The Client must carry out its own due diligence and obtain independent financial, tax, real-estate or medical advice.

9. No guarantee and timelines

Neither Plan B nor the attorney guarantees approval, stay, ID card, work permit, bank account, financing, property, lease, appointment, processing time or a favourable decision. Authorities may change requirements, request additional evidence, interview, delay or refuse. Time estimates are indicative and do not constitute a contractual promise.

10. Privacy, consent and international transfer

The Client authorizes Plan B to collect, use, store and share their personal data and documents — including financial, migration and medical data where necessary — with the Panamanian or Spanish attorney, authorities, translators, banks and other providers required for the service. Information may be transferred between Canada, Panama, Spain and other countries. Plan B will apply reasonable security measures but cannot guarantee systems controlled by third parties. The Client may withdraw non-essential consents, understanding that this may prevent continuation of the service. Our Privacy Policy explains this in more detail.

11. Suspension and termination

Plan B may suspend or terminate the service for lack of cooperation, non-payment of authorized additional expenses, abuse toward staff, unlawful or unethical instructions, conflict of interest, false or misleading documents, material concealment, risk of fraud, or impossibility of continuing. Termination due to Client default does not give rise to refund. The Client may terminate in writing at any time, without refund, subject to applicable mandatory rights.

12. Liability and release

Plan B is responsible only for the coordination services it expressly assumes. It is not responsible for acts, omissions, professional advice or independent decisions of the attorney, authorities or third parties, except to the extent the law provides otherwise. To the maximum extent permitted, Plan B shall not be liable for indirect damages, loss of opportunity, income, business, travel or expectations. Its total liability arising from this engagement is limited to the fees actually paid to Plan B, except where such limitation is prohibited by law or where there is fraud or wilful misconduct by Plan B.

13. Indemnity

The Client shall indemnify and hold Plan B harmless against reasonable claims, losses or costs caused by false documents, material omissions, unlawful instructions, breach of these Terms, or misuse of information or connections provided. This obligation does not cover fraud, wilful misconduct, or liability that legally falls on Plan B.

14. Force majeure

Neither party shall be liable for delays caused by events reasonably beyond its control, including legal changes, government closures, platform failures, disasters, conflicts, strikes, health emergencies or unavailability of third parties. Deadlines shall be extended reasonably during the affected period.

15. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without prejudice to the fact that Panamanian or Spanish legal advice and representation are governed by the laws and professional rules of the relevant country. The parties will attempt to resolve any dispute through good-faith negotiation. If unresolved, they submit to the competent courts of Ontario, except for mandatory consumer rights or exclusive jurisdiction that cannot be excluded.

16. General provisions

These Terms and their annexes constitute the entire agreement. Any amendment must be in writing and accepted by both parties. If a clause is invalid, the remaining clauses continue in force. Failure to enforce a clause does not constitute a waiver. The Client may not assign the agreement without Plan B's written authorization. Electronic signatures and counterparts are valid. The language of the version actually signed by the parties is the applicable contractual text.